Terms & Conditions

For all products except Keswick Island Day Trips

All prices are stated in Australian dollars and include GST

Child fares are for children aged between the ages of 3 to 13 inclusive.
Infants under 3 travel FOC but must be advised at time of booking (Fishing Charters, a child is charged at adult rate).

All inclusions are as indicated in the brochure and on the websites at time of travel. If not stated as included the item/s are at guests own cost.

Credit card payments – a 1.5% transaction fee applies

All bookings not made locally must be reconfirmed with our Mackay office the day before departure (+617 4955 5290).

Megaforce Charters reserves the right to alter prices, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All cruises are subject to sea and weather conditions particularly in the interest of passenger safety.

Should the company be forced to cancel or alter cruises our liability is limited to offering an alternative cruise or appropriate refund no greater than the fare paid.

Megaforce Charters cannot be held responsible for missed flights or consequent costs due to late arrival at airline check-in counter whatever the cause.

The company shall not be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with the company, participating in activities, on the vessel or pontoon or other company property. This disclaimer applies irrespective of the cause.

Where another company or persons operate the service such as transfers, diving and flights, Megaforce Charters is acting only as a Sales Agent. Responsibility and liability for the operation lies with that operator.

Medical Disclosures
Age and medical restrictions apply to diving activities. A medical questionnaire must be completed. Divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of flying after diving.

Private Charters: These Terms and Conditions DO NOT APPLY to private charters. Separate booking conditions and payment terms will be provided with quotations and/or booking confirmations.

Gift Vouchers:  All gift vouchers are valid for 12 months from the purchase date.  

  • Non-refundable or be redeemed for cash or other goods or services .
  • If a trip/charter is booked using a gift voucher and trip/charter is cancelled or the holder is unable to attend then the gift voucher is retained by the holder for use at a later date.
  • If the total of the booking is more than the value of the voucher, immediate payment of the balance will be required at the time of booking.
  • The names of voucher recipients may be changed when you redeem the voucher with approval from an authorised Megaforce staff member.

Payment and Cancellation fees:
Day Cruises & Fishing Charters: No show and 24 hours or less notice cancellation is 100% of fare. 24 hours – 48 hours 50% of fare.

Megaforce Charters is the trading name of the ownership company Construction Diving Services Pty ltd  ABN 77 374 840 782

 

Keswick Island Day Trip Booking Terms

Payment and cancellation

All prices are stated in Australian dollars and include GST.

Infants under 18 months are free of charge; however, infant meals are not included. Please advise at time of booking when an infant is travelling.

For credit card payments, a transaction fee may apply.

Cancellation fees – No show and 24 hours or less notice cancellation fee is 100%. 24 to 48 hours notice 50% of fare. Transfer to another Day Trip package with Megaforce Charters and Keswick Developments Pty Ltd at no fee.

Conditions of carriage

Travel is subject to our Conditions of Carriage. A copy is held in office(s) and can be viewed on www.megaforcecharters.com.au.

Day Trip customers are required to adhere to safety regulations both during transfer via boat and/or plane, and whilst on Keswick Island.

Megaforce Charters and/or Keswick Developments Pty Ltd shall not be held responsible for any property loss or damage and/or any claim resulting from personal injury or death arising whilst travelling with our companies, participating in activities, on the vessel or pontoon, or plane, or other property. This disclaimer applies irrespective of the cause.

Where others operate a service on our behalf such as transfers, diving, flights and meals, Megaforce Charters is acting only as the Sales Agent. Responsibility and liability for the operation lies with that operator.

Changes to Day Trips

Megaforce Charters and Keswick Developments Pty Ltd reserve the right to alter prices, delay or cancel departures, arrange alternative transport, itineraries and services when necessary.

In the interest of passenger safety, departures, itineraries and activities are subject to sea and weather conditions. Should we be forced to cancel or alter our Day Trips, liability is limited to offering an alternative or an appropriate refund no greater than the fare paid.

Departure and arrival times are subject to change. Please check current schedule when bookings.

Megaforce Charters and Keswick Developments Pty Ltd cannot be held responsible for missed flights and/or costs incurred due to changes in departure/arrival times.

Transfers via plane

Space on the plane is limited. Luggage limit per person of 7kg. Luggage is to be packed in small, soft bags. Excess luggage fees will apply. Excess luggage is not guaranteed to fly.

Passengers must adhere to the safety requirements of the air transfer service provider.

The air transfer service provider has the right to deny travel to any passenger, in the interest of safety. This is at the discretion of the pilot.

Flights may be postponed or cancelled due to unsuitable weather. This is at the discretion of the pilot. Passengers will be contacted as soon as practicable to discuss alternative flight arrangements.

Persons in excess of 130kg are unable to fly due to plane safety limits.

Medical disclosures

Age and medical restrictions apply to diving activities. A medical questionnaire must be completed. Flying between Keswick Island and Mackay is suitable for divers, due to low altitude. For any other flights, divers cannot safely fly for 24 hours after diving and Megaforce Charters and Keswick Developments Pty Ltd accepts no liability for medical conditions experienced as a result of flying after diving.

Group bookings and charters

These booking terms do not apply to large groups and charter travel. Separate booking conditions and payment terms will be provided with quotations and/or booking confirmations.

General

Megaforce Charters is the trading name of the ownership company Construction Diving Services Pty Ltd ABN 77 374 840 782.

Keswick Developments Pty Ltd ABN 88 191 611 531.